We have a series of announcements and common questions that you've been asking us about. Please take a moment to read through them.
Income Verification Report
We added a new report to Data Validation Report called 'Income Verification Report'. The new report gives you the 'Income Verification' data from the Child Information page along with other relevant information. You can access in the Reporting > Head Start Reports > Child Reports.
Have you signed up for Training Conference?
Registration is open now for the spring conference. Click Here for more information.
OCSP Errors on Portal
We have an issue with a very small number of people reporting that they're getting a 'OCSP' or 'Online Certificate Status Protocol' error when they tried to use the Portal. The issue is that the when your computer connects to our server they agree that they'll keep a secure connection for so long. If your connection reports a time our server doesn't like you get the error.
The cause has always been the same, the computer's time is wrong. If its more than an hour off from our servers you can't connect to the portal. Firefox is the most susceptible because while most browsers allow up to an hour of leeway, Firefox only allows about 5 minutes. The most common causes has been:
- You have a virus or malware changing with your time
- The battery that keeps the time in your computer and dying
- The Windows Update most people got last week saw one of the above issues and tried to compensate by changing your time date and time but didn't get it quite right.
Database Refresh
Database refresh requests for training requires 5 business days to be completed. Some clients require that their training data be scrubbed. For those refreshes please allow for an extra 1-2 days.
Differences between Service Request and Work Orders/Defects
If you send an email or add a request through our portal you may receive a notice with an id number similar to SR-12345. Those are service requests that must be evaluated by our support staff. If the issue requires service beyond answering a question you will be given a work order defect number. In general our support staff should contact you within 1 business day about the issue. If you don't hear from the support team feel free to use on of the contact methods in the right hand side.
Spring is coming!
As may have noticed the snowman on the login page has gone back to the North Pole for the year. And we're beginning to see a little sprague of green popping out of the snow. We're hoping to see some flowers like crocuses and tulips soon.